Privacy Policy

We know that data privacy is of utmost importance to you, and we want you to enjoy your interaction with us whilst knowing that we value and handle your Personal Data with utmost care.

This is the privacy notice of AXON OUTSOURCING Group. In this document, “we”, “our”, or “us” refer to AXON OUTSOURCING Pvt Ltd (“Axon Outsourcing”). The controllers of your Personal Data is Axon Outsourcing Pvt Ltd.

Overview

This Privacy Notice outlines the procedures for collecting, utilizing, disclosing, and securing your information during your interactions with our website www.axonoutsourcing.com and services. It is crucial to carefully read this Privacy Notice to comprehend how we handle your personal information.

Our Privacy Policy functions as a notice, communicating our practices regarding all information recorded about you. It specifies the information collected, the conditions under which we may process it, and covers both Personal Data (information directly or indirectly identifying you) and other details outlined below.

We prioritize the protection of your privacy and confidentiality. We acknowledge that every visitor to our website has the right to expect that their Personal Data will be handled with care and will not be used for unintended purposes or shared with third parties.

Our commitment is to maintain the confidentiality of all information you provide to us, and we trust that you reciprocate this commitment.

We are dedicated to safeguarding your privacy in compliance with stringent privacy regulations. Accordingly, we adhere to the obligations outlined in the following:

• India Digital Personal Data Protection Act 2023
• India Information Technology Act 2000 and its amendments
• EU General Data Protection Regulation
• UK GDPR and UK Data Protection Act 2018
• California Consumer Protection Act, etc.

The law requires us to inform you about your rights and our obligations concerning the processing and control of your Personal Data. We address this in our privacy notice, and you can also visit knowyourprivacyrights.org for more information.

With the exception of what is outlined below, we do not share, sell, or disclose any information collected through our website to a third party.

What Personal Data Do We Collect?

• Name
• Address
• Email Address
• Phone Number
• Current Location
• Educational Qualifications
• Work Experience
• Demographic Information (e.g., age, gender, interests)
• Job Title
• IP Address
• Geographical Location
• Browser Type
• Operating System
• Pages Visited
• Time Spent on Our Website

We may also collect other types of personal information with your consent or as required by law.

Data we collect from

User Input: Information voluntarily provided during account creation, form submissions, survey participation, or direct contact.

Legitimate Channels: Data sourced from legitimate avenues, including promotional partners, public records, and interactions with our advertising.

Business Interactions: Business-related details collected from clients, customers, employees, contractors, and other relevant individuals.

Web Analytics: Automatic collection of data during website visits, encompassing IP addresses, page visits, and geographic location.

Note: Your participation is optional, but certain site features may be limited without providing necessary information. We prioritize the confidentiality and security of all collected data. Refer to our Privacy Policy for detailed information.

Why We Process Your Personal Data

1. Contractual Obligation: When you receive services from us or have in the past, a contract is formed between you and us. To fulfill our contractual obligations, we process your information, including personal details. This helps us:

• Verify your identity for security
• Provide services and direct marketing
• Offer suggestions and advice on maximizing website usage

2. Legitimate Interests: We process your information based on legitimate interests, carefully considering:

• Whether the same goal could be achieved through other means
• whether processing (or not processing) might cause you harm
• Whether you would anticipate us processing your data and find it reasonable to do so.

For instance, we may process your data based on these reasons:

• Record-keeping: Ensuring the proper and necessary administration of our services.
• Communication: Responding to your unsolicited communication where we believe you would expect a response.
• Notifications: Informing you about upcoming events, conclaves, and your subscriptions.
• Legal Rights: Protecting and asserting the legal rights of any party involved.
• Risk Management: Obtaining professional advice or insurance required to manage business risk.
• Duty to Protect: Safeguarding your interests where we believe we have a duty to do so.

3. Legal Obligation: We process your information to comply with the law, such as providing information to legal authorities when required.
4. Sharing with a Third Party: Your information may be used by a third party providing services on behalf of Axon Outsourcing. Note that our Privacy Notice doesn’t cover third parties, and we have no control over their actions once your information is public.
5. Other Lawful Purposes: We collect and use Personal Data for various lawful business-related purposes, including: maintaining client relationships, sharing relevant industry updates, and notifying about our services and events. This ensures responsible data use for business improvement and valuable client engagement.

We prioritize the confidentiality and security of all collected data.

What are your rights over your Personal Data?

When we request your Personal Data, we are committed to transparency. You will always be informed about the reasons behind collecting your information and how it will be utilized. Your Personal Data will be processed strictly for the purposes outlined in our Privacy Notice or any additional purposes communicated to you during the data collection process.

Choosing not to provide certain Personal Data may impact your access to our services. For instance, if you opt not to share your email address, we won’t be able to send you important updates. We believe in empowering you to make informed decisions about your data.

You have the following rights under various privacy laws:

• Access to Personal Data: You have the right to access the Personal Data held by Axon Outsourcing about you.
• Correction of Personal Data: You can request the correction of incomplete or incorrect Personal Data.
• Control Over Personal Data Processing: You can control how your personal information is handled. If necessary, you have the right to limit, object to the processing, or request the removal of your data. Ensure your request aligns with the criteria in Article 17 of the GDPR. Submit requests to dpo@axonoutsourcing.com. We’re here to assist and ensure your preferences are respected.
• Limitation on Use and Disclosure of Sensitive Personal Information (As per CCPA): As per the California Consumer Privacy Act (CCPA), you have the right to limit the use and disclosure of Sensitive Personal Information.
• Complaint to Data Protection Authority (As per DPDP Act – Indian Privacy Law): You can file a complaint with the appropriate data protection authority.
• Grievance Redressal (As per DPDP Act – Indian Privacy Law): Accessible means of grievance redressal are provided by a Data Fiduciary or Consent Manager regarding any act or omission related to your personal data or the exercise of your rights, as per the Data Protection and Privacy (DPDP) Act.
• Nomination of Representative (As per DPDP Act – Indian Privacy Law):You can nominate another individual to act on your behalf in the event of your death or incapacity.

Queries and Rights Exercise: If you have any queries or wish to exercise your rights, please contact us at dpo@axonoutsourcing.com.

How to Access your personal data:

At any time, you may review or update personally identifiable information held about you by sending a request to dpo@axonoutsourcing.com. To obtain information not provided on our website, make a request to the same email address. Upon your request:

• We will inform you promptly, within 30 days (as per GDPR) or 45 days (as per CCPA).
• If the process takes longer, we will explain the delay and notify you of a two-month extension, considering the complexity of the request.
• Any applicable fees for providing this information will be specified.

To ensure accuracy, request corrections or removal of inaccurate data by contacting us at dpo@axonoutsourcing.com.

Removal of Information:

If you wish to have personally identifiable information removed, please contact us at dpo@axonoutsourcing.com. If you no longer wish to receive marketing materials or further contact, you can unsubscribe at any time using the provided link. Note that this may impact the services provided and the fulfilment of any business contract you may have entered with us.

Verification of Information:

Upon receiving any request to access, edit, or delete personally identifiable information, we will take reasonable steps to verify your identity before granting access or taking any action. This is essential to safeguard your information.

Complaint about any information

We are committed to moderating content on our website effectively. If you have a complaint about any content, rest assured, we will conduct a thorough investigation. If the complaint is found to be justified or if legal obligations require action, appropriate measures will be taken during the ongoing investigation.

How to Lodge a Complaint

If you are dissatisfied with our privacy policy or have any complaints, please communicate with us via email at  dpo@axonoutsourcing.com. In the event that a dispute remains unresolved, we propose engaging in good-faith mediation or arbitration to seek a resolution. Your cooperation in this process is appreciated.

Your consent matters

In the absence of any contractual obligation as stated above, we always obtain your consent before collecting or processing your data. Through certain such as when you browse our website which uses cookies, or you have filled out enquiry forms or clicked on our help window or signed up for e-mail alerts and ask us to provide you more information about our business, and our services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply. Except where you have consented to our use of your information, we do not use your information in any way that would identify you personally. If you have given us explicit permission to do so, we may pass your name and personal contact information to selected third parties whom are engaged with us to provide you services as normal. We continue to process your information until you withdraw your consent.

Choices

Personal information provided to Axon Outsourcing through our website is provided voluntarily by you. If at any time you choose to withdraw your consent in respect of your personal information, unsubscribe from mailing lists or any registrations, please write to us at dpo@axonoutsourcing.com.

Do We Share Your Personal Data?

Although we do not disclose your personal information to any third party (except as set out in this notice), we may receive data indirectly derived from your personal information from third parties whose services we utilize.

Third-party advertising on our website 

We may display the Logos/names of third parties on our website. You may wish to contact these third parties for services; we do not have control over technologies or the data that these parties may ask from you. Accordingly, this privacy notice does not cover the information practices of these third parties.

Data may be processed outside the European Union

We may use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly, data obtained could be processed outside the European Union in the United States of America, UAE, China, India, Singapore, Japan, Mexico, Colombia, Brazil, Malaysia and Australia. We use the following safeguards with respect to data transferred outside the European Union:

• the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
• All email communications are encrypted and appropriate safeguards are used for secure communications.
• the data protection clauses in our contracts with data processors within the corporate group include transfer clauses that ensure appropriate legal safeguards of personal data

Aged under 18?

• We do not provide services for purchase by children, nor do we market to children.
• If you are under 18, you may use our website only with consent from a parent or guardian
• We collect data about all users and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
• Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

The data you share with us is secured

We use appropriate security measures, incorporating technical, organizational, and administrative safeguards to safeguard the information in our records against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Our commitment to security includes the use of Secure Sockets Layer (SSL) certificates. These certificates not only verify our identity to your browser but also encrypt any data you provide. Whenever information is exchanged between us, you can verify the use of SSL by observing a closed padlock symbol or other trust marks in your browser’s URL bar or toolbar.

Data Retention

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• to provide you with the services you have requested;
• to comply with other law, including for the period demanded by our tax authorities;
• to support a claim or defence in court.

Grievance officer

In case you have any questions or grievances regarding anything covered in this privacy note, you can contact the grievance officer on  dpo@axonoutsourcing.com.

If you have any queries about our privacy practices or the implementation thereof or notice any discrepancy in our database in relation to you, you may address such matters to dpo@axonoutsourcing.com.